General FAQ

General Frequently Asked Questions

  • Where can an exam voucher be purchased?

    Every student who registers for one of our courses get a voucher, valid for 120 days (unless specified otherwise) for FREE. To extend the voucher you can purchase an extension at

  • How long does it take to receive a certificate once you pass the certification exam?

    If you pass the certification exam, you will receive a digital certificate within one week.

  • What is the Ptrace Security refund policy?

    Full refunds are only given to cancellation made 30 days or more in advance of the live course or workshop. We do not offer any refunds for fees related to our online training courses and workshops.

  • How can I schedule the exam?

    In order to schedule an exam, students are required to submit a report with the solutions to all the (extra mile) exercises in the course textbook to After that, you will be provided a list of available time slots to take the exam. Select one and let us know within 48 hours.

  • How long do I have to take the certification exam after I purchase one of your courses?

    By default, both our training courses, the Advanced Software Exploitation course and the Python for Ethical Hackers course come with a certification voucher valid for 120 days, which means you have 120 days to schedule and take the certification exam.

  • When will I know if I have passed or failed the test?

    You will receive notification of your pass or fail status within 72 hours of submitting your exam report.

  • Where can I sign up for an exam retake?

    To sign up for an exam retake, use the Certification Retake link on the page of the course (

  • Do I need to apply for another exam voucher if I need to retake an exam?

    Yes, you will have to request another voucher to retake the exam. Use the Certification Retake link on the page of the course to purchase the voucher.

  • Is it possible to download or print the training material?

    Unfortunately, it is not possible at the moment. However, because of the fact that our training platform is working on desktop computers, tablets and mobile phones, it is very unlikely that you will need to print the training material.